Kontaktinformation

Company and Contact Information

Last Updated: August 31, 2026

Welcome to gdlupo.

This page provides clear information about the business operating this online store and explains how customers can contact us regarding products, orders, payments, shipping, delivery, returns, refunds, privacy, and other customer service matters.

The gdlupo online store is operated by:

Motus Nordic Door Solutions ApS

We are committed to providing customers with clear and accessible business information and reliable contact options.

1. Company Information

Store Name: gdlupo
Legal Company Name: Motus Nordic Door Solutions ApS
Company Form: ApS
Country of Registration: Denmark
CVR Number: 27061672
P-number: 1009756198
Registration Date: March 12, 2003

The company is registered in Denmark.

2. Registered Business Address

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

This is the registered business address used for our company information.

Customers should not return products without first contacting us and following the instructions provided in our Return and Refund Policy.

For approved returns, customers should follow the return instructions provided by our customer service team.

3. Contact Information

You may contact our customer service team by email or telephone.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

We aim to respond to legitimate customer inquiries as quickly as reasonably possible.

If your inquiry concerns an existing order, please include your order number so that we can locate your purchase and assist you more efficiently.

4. Customer Service

Our customer service team can assist with matters including:

  • product information;

  • product specifications;

  • order status;

  • order confirmations;

  • payment questions;

  • shipping and delivery;

  • package tracking;

  • delivery delays;

  • delivery problems;

  • missing packages;

  • order changes;

  • order cancellations;

  • returns;

  • exchanges;

  • refunds;

  • damaged products;

  • defective products;

  • incorrect products;

  • incomplete orders;

  • privacy questions; and

  • other questions regarding the gdlupo online store.

For assistance, please contact:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

5. Existing Orders

If you have already placed an order and require assistance, please provide:

  • your full name;

  • your order number;

  • the email address used to place the order; and

  • a short description of your inquiry.

Where your inquiry concerns a damaged, defective, incomplete, or incorrectly delivered item, we may also ask you to provide:

  • photographs of the product;

  • photographs of the packaging;

  • photographs of the shipping label; and

  • other information reasonably necessary to review the issue.

This helps us investigate and resolve order-related problems more efficiently.

6. Product Questions

If you have questions about a product before placing an order, you may contact us for assistance.

Please provide the product name or a clear description of the product you are asking about.

Our customer service team can assist with available product information, including:

  • product features;

  • product specifications;

  • included components;

  • general compatibility information; and

  • other information presented in our online store.

Customers should also review the applicable product page before purchasing.

7. Order Confirmation

After placing an order, customers will normally receive an order confirmation using the contact details provided during checkout.

Please ensure that your email address and other contact details are correct before completing your purchase.

If you believe you placed an order but did not receive a confirmation, please contact:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide your name and any payment or order information available to you.

8. Payments

Available payment methods are displayed during checkout.

If you have questions concerning:

  • payment status;

  • unsuccessful payments;

  • duplicate payment concerns;

  • refunds;

  • payment confirmation; or

  • other transaction-related matters,

please contact us.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

For security reasons, please do not send complete payment card details by email.

9. Shipping and Delivery

Detailed information regarding shipping can be found in our Shipping Policy.

The Shipping Policy provides information concerning matters such as:

  • available delivery destinations;

  • shipping charges;

  • order processing time;

  • estimated transit time;

  • estimated total delivery time;

  • shipping carriers;

  • tracking;

  • delivery delays;

  • lost or missing packages;

  • damaged shipments;

  • customs procedures; and

  • undeliverable packages.

For questions regarding a specific shipment, please contact:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please include your order number and tracking number, where available.

10. Tracking

Where tracking is available, tracking information is generally provided after the order has been dispatched.

If you have received tracking information but the tracking status has not updated within a reasonable period, please contact us.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide:

  • your order number; and

  • your tracking number.

11. Delivery Problems

If your order is significantly delayed, appears lost, or has another delivery problem, please contact us.

We may review:

  • tracking information;

  • carrier updates;

  • delivery status;

  • shipping address information; and

  • other available shipment information.

Depending on the circumstances, we may also contact or cooperate with the relevant shipping provider.

Nothing in this section limits any mandatory consumer rights available under applicable law.

12. Returns and Refunds

Detailed information regarding returns, exchanges, and refunds is available in our Return and Refund Policy.

Our Return and Refund Policy provides information concerning:

  • the return period;

  • return eligibility;

  • the EU right of withdrawal where applicable;

  • return conditions;

  • return shipping costs;

  • exchanges;

  • damaged products;

  • defective products;

  • incorrect products;

  • refunds; and

  • refund processing.

If you wish to request a return, please contact us before sending the product:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please include your order number and the reason for your return request.

13. Return Address

Approved returns should be handled in accordance with our Return and Refund Policy and the instructions provided by customer service.

Unless otherwise instructed for a specific approved return, our stated company address is:

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

Please contact us before sending a return.

Products returned without following the applicable return procedure may take longer to identify and process.

14. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • damaged;

  • defective;

  • incorrect;

  • incomplete; or

  • materially different from what you ordered,

please contact us as soon as reasonably possible.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide:

  • your order number;

  • a description of the problem; and

  • relevant photographs where appropriate.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, exchange, price reduction, refund, or another legally required remedy.

15. Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as quickly as possible.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide your order number.

We will make reasonable efforts to accommodate requests before shipment, but we cannot guarantee that an order can be modified or cancelled after processing or shipment has begun.

If an order has already been dispatched, our Return and Refund Policy and applicable statutory consumer rights may apply.

16. Privacy and Personal Data

Information about how we collect, use, store, share, and otherwise process personal information is available in our Privacy Policy.

Our Privacy Policy includes information regarding:

  • categories of personal information collected;

  • purposes of processing;

  • legal bases for processing;

  • payments;

  • shipping;

  • cookies;

  • analytics;

  • marketing;

  • third-party service providers;

  • international transfers;

  • data retention;

  • security; and

  • applicable data protection rights.

If you have a privacy-related question or wish to exercise an applicable data protection right, please contact:

Email: hirona4152@gmail.com

You may also contact us by telephone:

Phone: +45 58 24 71 36

17. Terms of Service

Use of the gdlupo online store and purchases made through our website are subject to our current Terms of Service and other applicable store policies.

Our Terms of Service provide information relating to:

  • use of the online store;

  • product information;

  • orders;

  • prices;

  • payments;

  • shipping;

  • returns;

  • consumer rights;

  • intellectual property;

  • privacy;

  • liability; and

  • applicable law.

Nothing in our Terms of Service or other store policies is intended to remove or restrict mandatory consumer rights that cannot legally be excluded.

18. Consumer Rights

Our store policies do not limit mandatory consumer protections available under applicable Danish or European Union law.

Depending on the circumstances, these rights may relate to:

  • delivery;

  • product conformity;

  • defective goods;

  • statutory right of withdrawal;

  • returns;

  • refunds;

  • repair;

  • replacement; and

  • other statutory remedies.

Where a provision of one of our store policies conflicts with mandatory applicable consumer law, mandatory law will prevail.

19. Business Registration Information

For transparency, our current company registration information is:

Legal Company Name: Motus Nordic Door Solutions ApS
Company Form: ApS
CVR Number: 27061672
P-number: 1009756198
Registration Date: March 12, 2003
Country: Denmark

This business information is intended to identify the legal entity operating the gdlupo online store.

20. Store Identity

Store Name: gdlupo
Operator: Motus Nordic Door Solutions ApS

The commercial website and customer-facing store name may use the name gdlupo, while the legal entity responsible for the online store and customer transactions is Motus Nordic Door Solutions ApS.

This information is provided to make the relationship between the store name and the legal company clear to customers.

21. Business Address

Our registered company address is:

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

This address should be read together with any specific instructions provided in our Return and Refund Policy regarding product returns.

22. Contact Availability

Customers can contact us using the following details:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

We aim to review and respond to customer communications within a reasonable period.

Response times may occasionally be longer during:

  • weekends;

  • public holidays;

  • unusually high customer service volumes; or

  • unexpected operational disruptions.

23. Information to Include When Contacting Us

To help us respond efficiently, please include relevant information.

For an existing order, this should normally include:

  • customer name;

  • order number;

  • email used for the purchase;

  • tracking number, if applicable; and

  • a short explanation of your question or issue.

Please do not send passwords, complete payment card numbers, or other unnecessary sensitive information by email.

24. Related Policies

For complete information regarding purchasing from gdlupo, please also review our:

  • Shipping Policy;

  • Return and Refund Policy;

  • Privacy Policy; and

  • Terms of Service.

We aim to keep information across these policies consistent and transparent.

25. Changes to This Page

We may update this Company and Contact Information page when our:

  • company information;

  • contact information;

  • customer service procedures;

  • store information; or

  • legal requirements

change.

The latest version will be published on our website with an updated revision date.

26. General Contact Information

Motus Nordic Door Solutions ApS

Nokiavej 1
8700 Horsens
Denmark

CVR Number: 27061672
P-number: 1009756198
Registration Date: March 12, 2003

Store Name: gdlupo
Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

If you are contacting us regarding an existing order, please include your order number so that we can identify the order and process your inquiry more efficiently.