Privacy Policy

Last Updated: August 31, 2026

This Privacy Policy describes how the gdlupo online store, operated by Motus Nordic Door Solutions ApS (“we,” “us,” or “our”), collects, uses, stores, shares, and otherwise processes personal information when you visit our online store, make a purchase, create or use an account, contact us, or otherwise use our services.

We are committed to handling personal information transparently and responsibly and in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.

Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer products and services online.

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1. Data Controller and Business Information

The data controller responsible for personal information processed in connection with this online store is:

Motus Nordic Door Solutions ApS

Registered Address:
Nokiavej 1
8700 Horsens
Denmark

CVR Number: 27061672
P-number: 1009756198
Registration Date: March 12, 2003

Store Name: gdlupo
Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

If you have questions about this Privacy Policy or how your personal information is processed, you may contact us using the information above.

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2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with our online store and related services.

This includes information processed when you:

• visit or browse our website;

• view our products;

• place an order;

• make a payment;

• contact customer service;

• request a return or refund;

• create or use a customer account;

• subscribe to marketing communications;

• interact with our website or advertisements; or

• otherwise communicate with us.

Third-party websites and services may have their own privacy policies and are responsible for their own processing activities.

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3. Personal Information We Collect

The personal information we collect depends on how you interact with our online store.

Contact Information

This may include:

• name;

• email address;

• telephone number;

• billing address;

• shipping address; and

• other contact information you voluntarily provide.

Order Information

When you make a purchase, we may process information including:

• order number;

• products purchased;

• quantities;

• order value;

• order status;

• delivery information;

• order history;

• returns;

• cancellations;

• exchanges; and

• refunds.

Payment and Transaction Information

Payment information may include:

• payment method;

• payment status;

• transaction identifiers;

• billing information; and

• information necessary to process and verify payment.

Payment card information may be processed directly by our payment service providers rather than being stored directly by us.

Account Information

If customer accounts are available, we may process:

• username;

• login information;

• account preferences;

• saved addresses;

• order history; and

• other account settings.

Customer Service Information

When you contact us, we may process:

• the contents of your communication;

• order number;

• photographs or documents you provide;

• complaints;

• return requests;

• refund requests; and

• other information necessary to respond to your inquiry.

Device and Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address;

• browser type;

• device type;

• operating system;

• network information;

• device identifiers;

• referring pages; and

• technical information relating to your interaction with our website.

Website Usage Information

We may collect information about how visitors interact with our online store, such as:

• pages viewed;

• products viewed;

• navigation activity;

• shopping cart activity;

• approximate session information; and

• interactions with website features.

Marketing Information

Where applicable, we may process:

• marketing preferences;

• newsletter subscriptions;

• advertising interactions;

• campaign engagement; and

• communication preferences.

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4. How We Collect Personal Information

We may collect personal information:

• directly from you when you provide it;

• when you place an order;

• when you contact customer service;

• when you create or use an account;

• automatically when you use our website;

• through cookies and similar technologies;

• from Shopify;

• from payment service providers;

• from shipping and logistics providers;

• from analytics providers;

• from advertising and marketing partners where legally permitted; and

• from fraud prevention and security service providers.

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5. How We Use Personal Information

We may process personal information for purposes including:

• receiving and processing orders;

• confirming purchases;

• processing payments;

• arranging shipment and delivery;

• providing order and shipping updates;

• managing customer accounts;

• providing customer support;

• responding to inquiries;

• processing cancellations;

• processing returns and exchanges;

• issuing refunds;

• investigating damaged, defective, missing, or incorrect products;

• preventing fraud and misuse;

• maintaining website security;

• improving our website and services;

• maintaining business and accounting records;

• complying with tax, accounting, regulatory, and other legal obligations;

• establishing, exercising, or defending legal claims;

• protecting our rights, customers, and business; and

• sending marketing communications where we have a valid legal basis.

We do not use personal information for purposes incompatible with the purpose for which it was collected unless permitted by applicable law.

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6. Legal Bases for Processing Under the GDPR

Where the GDPR applies, we process personal information only when we have an appropriate legal basis.

Performance of a Contract

We may process information where necessary to enter into or perform a contract with you.

For example, this may include processing necessary to:

• accept an order;

• receive payment;

• deliver a product;

• provide customer service relating to your purchase;

• process a return; or

• issue a refund.

Legal Obligation

We may process and retain information where necessary to comply with legal obligations, including:

• accounting obligations;

• tax requirements;

• consumer protection requirements;

• regulatory requirements; and

• legally valid requests from authorities.

Legitimate Interests

We may process information where necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms.

Examples may include:

• preventing fraud;

• maintaining website and account security;

• protecting our business;

• improving our services;

• understanding website performance; and

• establishing or defending legal claims.

Consent

Where required, we may process personal information based on your consent.

This may apply to certain:

• marketing communications;

• advertising technologies; and

• non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

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7. Order Processing

When you place an order, we process the information necessary to complete the transaction.

This may include:

• your name;

• billing address;

• delivery address;

• email address;

• telephone number;

• products ordered;

• order number;

• payment status; and

• delivery information.

We use this information to process your order, receive payment, arrange delivery, communicate with you, provide customer support, and comply with applicable legal requirements.

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8. Payments

Payments are processed using the payment methods and payment providers made available through our online store.

Payment providers may process information including:

• payment details;

• billing information;

• transaction identifiers;

• fraud-prevention information; and

• payment status.

Payment providers may process personal information in accordance with their own privacy policies and legal obligations.

We may receive transaction-related information necessary to confirm and administer your purchase.

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9. Shipping and Delivery

To fulfill your order, we may share necessary personal information with shipping companies, logistics providers, fulfillment partners, and other parties involved in delivery.

This information may include:

• your name;

• delivery address;

• telephone number;

• email address;

• order number; and

• other information reasonably necessary to complete delivery.

We only provide information that is reasonably necessary for the relevant service.

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10. Returns and Refunds

If you request a return, exchange, cancellation, or refund, we may process information including:

• name;

• contact information;

• order number;

• purchase details;

• reason for return;

• return tracking information;

• photographs or other evidence concerning damaged or defective products; and

• refund information.

This information is used to evaluate and process your request and to comply with our contractual and legal obligations.

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11. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our online store and provide our services.

These parties may include:

• Shopify;

• payment processors;

• banks and payment service providers;

• shipping carriers;

• logistics and fulfillment providers;

• hosting providers;

• IT service providers;

• customer service providers;

• fraud prevention providers;

• security providers;

• analytics providers;

• advertising or marketing providers where legally permitted;

• accountants;

• auditors;

• lawyers and other professional advisers; and

• government authorities where disclosure is legally required.

We may also disclose personal information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction where permitted by law.

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12. Shopify

Our online store is powered by Shopify.

Shopify provides the technical e-commerce platform used to operate our online store.

When you visit or interact with our store, Shopify may process personal information in connection with:

• hosting;

• checkout;

• transactions;

• fraud prevention;

• security;

• analytics;

• platform functionality; and

• improvement of its services.

Depending on the circumstances, Shopify and other service providers may process personal information on our behalf or for their own legally permitted purposes.

Their processing may also be governed by their own applicable privacy notices.

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13. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

• make our online store function properly;

• remember customer preferences;

• maintain shopping cart functionality;

• facilitate checkout;

• maintain website security;

• prevent fraud;

• understand website usage;

• measure website performance;

• improve our services; and

• support advertising and marketing where permitted.

Where applicable law requires consent before using non-essential cookies or similar technologies, such technologies will be used according to your consent choices.

You may also be able to manage cookies through your browser settings and any cookie management tools available on our website.

Disabling certain essential cookies may affect website functionality.

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14. Analytics

We may use analytics technologies to understand how visitors interact with our online store.

Analytics information may help us understand matters such as:

• website traffic;

• page performance;

• product interest;

• navigation patterns;

• device types; and

• general website usage.

Where required by applicable law, analytics technologies that are not strictly necessary will only be used after obtaining the appropriate consent.

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15. Marketing Communications

Where we have your consent or another valid legal basis, we may send marketing communications concerning our products, services, promotions, or other relevant information.

You can unsubscribe from marketing emails by using the unsubscribe function included in the relevant communication or by contacting us.

Opting out of marketing does not prevent us from sending transactional or service-related communications necessary for matters such as:

• order confirmations;

• payment information;

• shipping updates;

• delivery information;

• returns;

• refunds;

• security notices; and

• customer service.

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16. Advertising

Where permitted by applicable law and subject to any required consent, we may use advertising technologies to measure advertising performance or show relevant advertising.

Information used for these purposes may include website interaction information, cookie identifiers, or similar online identifiers.

Where consent is legally required, you may change or withdraw your choices through the cookie or privacy settings made available on our website.

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17. Third-Party Websites and Services

Our online store may contain links to websites, applications, or services operated independently by third parties.

We are not responsible for the privacy, security, or data processing practices of independent third parties.

If you follow a link to another website or service, we recommend reviewing that third party's privacy policy before providing personal information.

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18. International Data Transfers

Shopify and some other service providers may process personal information outside Denmark or the European Economic Area (EEA).

Where personal information protected by the GDPR is transferred outside the EEA, we or our relevant service providers will use an appropriate legal transfer mechanism where required.

Depending on the destination and circumstances, such mechanisms may include:

• a European Commission adequacy decision;

• European Commission Standard Contractual Clauses;

• another legally recognized transfer mechanism; or

• another applicable legal basis for the transfer.

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19. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.

The appropriate retention period may depend on:

• the duration of our customer relationship;

• your account status;

• orders and transactions;

• warranty or consumer claims;

• returns and refunds;

• customer service requirements;

• fraud prevention requirements;

• accounting obligations;

• tax obligations;

• contractual requirements;

• legal disputes; and

• applicable limitation periods.

When personal information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.

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20. Data Security

We use reasonable technical and organizational measures intended to protect personal information against:

• unauthorized access;

• unauthorized disclosure;

• accidental loss;

• misuse;

• alteration;

• destruction; and

• other unauthorized processing.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should therefore use reasonable precautions when using online services and should avoid sending highly sensitive information through unsecured communication channels.

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21. Children's Privacy

Our online store is intended for individuals who are legally able to enter into the relevant purchase transaction or who otherwise have the legally required authorization.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information contrary to applicable requirements, please contact us so that we can investigate and, where appropriate, delete or otherwise handle the information in accordance with applicable law.

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22. Your Data Protection Rights

Where the GDPR or another applicable data protection law applies, you may have certain rights concerning your personal information.

Depending on the circumstances, these may include the right to:

• request access to your personal information;

• request correction of inaccurate or incomplete information;

• request deletion of personal information;

• request restriction of processing;

• object to certain processing;

• receive certain personal information in a structured, commonly used, machine-readable format;

• request data portability where applicable;

• withdraw consent where processing is based on consent; and

• lodge a complaint with a competent supervisory authority.

These rights are subject to applicable legal requirements, limitations, and exceptions.

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23. Exercising Your Rights

To submit a privacy request, contact:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide enough information for us to understand and process your request.

To protect customer information, we may need to verify your identity before completing certain requests.

We will respond within the time limits required by applicable law.

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24. Right to Object

Where personal information is processed based on legitimate interests, you may have the right to object to such processing based on your particular circumstances.

Where personal information is processed for direct marketing purposes, you may have the right to object to such processing at any time.

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25. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before your consent was withdrawn.

You may manage certain consent choices through the tools available on our website or by contacting us.

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26. Complaints

If you have questions or concerns about our processing of your personal information, please contact us first:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

You may also have the right to lodge a complaint with the competent data protection supervisory authority.

For individuals in Denmark, the relevant supervisory authority is generally:

Datatilsynet — The Danish Data Protection Agency

Your right to contact a competent supervisory authority is not affected by contacting us first.

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27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our services;

• our online store;

• technologies we use;

• business practices;

• service providers;

• legal requirements; or

• regulatory requirements.

When this policy is updated, the revised version will be published on our website and the “Last Updated” date will be changed accordingly.

Where applicable law requires additional notification or consent regarding a material change, we will take the appropriate steps.

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28. Contact Information

For questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Motus Nordic Door Solutions ApS

Registered Address:
Nokiavej 1
8700 Horsens
Denmark

CVR Number: 27061672
P-number: 1009756198
Registration Date: March 12, 2003

Store Name: gdlupo
Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Data Controller: Motus Nordic Door Solutions ApS

We aim to respond to legitimate privacy and data protection inquiries as quickly as reasonably possible and within any time period required by applicable law.