Company and Contact Information

Last Updated: August 31, 2026

Welcome to gdlupo.

This page provides our official company information and customer contact details. If you have questions about our products, an existing order, payment, shipping, delivery, tracking, returns, refunds, privacy, or other matters related to our online store, please contact us using the information below.

The gdlupo online store is operated by Motus Nordic Door Solutions ApS.

We aim to provide clear, accurate, and accessible information so that customers can easily identify the business responsible for the online store and contact us when assistance is required.

Company Information

Store Name: gdlupo
Legal Company Name: Motus Nordic Door Solutions ApS
Company Form: ApS
Country of Registration: Denmark
CVR Number: 27061672
P-number: 1009756198
Registration Date: March 12, 2003

Motus Nordic Door Solutions ApS is the legal business entity responsible for operating the gdlupo online store.

Registered Company Address

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

This is our registered company address.

Customers who wish to return a product should first review our Return and Refund Policy and contact us before sending an item back.

Please do not return products without first following the applicable return procedure.

Contact Information

You may contact our customer service team by email or telephone.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

We aim to respond to legitimate customer inquiries as quickly as reasonably possible.

If your inquiry concerns an existing order, please include your order number so that we can locate your order and assist you more efficiently.

Customer Service

You may contact us regarding matters including:

• products and product information;
• product specifications;
• existing orders;
• order confirmations;
• payments;
• shipping and delivery;
• package tracking;
• delivery delays;
• missing packages;
• order changes;
• order cancellations;
• returns and exchanges;
• refunds;
• damaged products;
• defective products;
• incorrect products;
• incomplete orders;
• privacy questions; and
• other questions regarding the gdlupo online store.

Customer Service Email: hirona4152@gmail.com
Customer Service Phone: +45 58 24 71 36

Existing Orders

If you have already placed an order and require assistance, please provide:

• your full name;
• your order number;
• the email address used to place the order; and
• a short description of your inquiry.

If your inquiry concerns a damaged, defective, incomplete, or incorrectly delivered item, we may also ask you to provide relevant photographs of the product and packaging.

This information helps us identify your order and review the issue more efficiently.

Product Information

If you have questions about a product before making a purchase, you may contact us for assistance.

Please include the product name or a clear description of the product.

We may assist with available information concerning:

• product features;
• specifications;
• included components;
• general compatibility;
• product usage information; and
• other information displayed on the relevant product page.

Customers should review the applicable product page carefully before completing a purchase.

Orders and Order Confirmations

After an order is placed successfully, customers will normally receive an order confirmation using the email address provided during checkout.

Please ensure that your contact information is accurate before submitting an order.

If you believe you placed an order but did not receive an order confirmation, please contact:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide your full name and any available order or payment information.

Payment Questions

Available payment methods are displayed during checkout.

If you have questions regarding:

• payment status;
• unsuccessful payments;
• duplicate payment concerns;
• refund status; or
• other transaction-related matters,

please contact us.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

For security reasons, please do not send complete payment card details or passwords by email.

Shipping and Delivery

Detailed information regarding shipping and delivery is available in our Shipping Policy.

Our Shipping Policy explains matters including:

• shipping destinations;
• shipping costs;
• order processing time;
• estimated transit time;
• estimated total delivery time;
• shipping methods;
• carriers;
• package tracking;
• delivery delays;
• customs procedures;
• missing packages; and
• undeliverable packages.

If you have questions regarding a specific shipment, please contact:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please include your order number and tracking number, where available.

Package Tracking

Where tracking is available, customers will normally receive tracking information after an order has been dispatched.

If your tracking information does not update within a reasonable period, please contact us.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide:

• your order number; and
• your tracking number.

Delivery Problems

If your package is significantly delayed, appears lost, or has another delivery problem, please contact us.

We may review:

• tracking information;
• carrier updates;
• delivery status;
• shipping address information; and
• other relevant shipment information.

Where appropriate, we may also cooperate with the relevant shipping provider to investigate the issue.

Nothing in this section limits any mandatory consumer rights available under applicable law.

Returns and Refunds

Detailed information regarding returns, exchanges, and refunds can be found in our Return and Refund Policy.

Our Return and Refund Policy explains matters including:

• the return period;
• return eligibility;
• statutory right of withdrawal where applicable;
• return conditions;
• return shipping costs;
• damaged or defective products;
• incorrect products;
• exchanges;
• refunds; and
• refund processing.

If you wish to request a return, please contact us before sending the product.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please include your order number and the reason for your return request.

Return Address

Unless different instructions are provided for a specific approved return, our stated company address is:

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

Customers should contact us before returning a product and follow the instructions in our Return and Refund Policy.

Returning an item without following the applicable procedure may delay identification and processing of the return.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

• damaged;
• defective;
• incorrect;
• incomplete; or
• materially different from the product ordered,

please contact us as soon as reasonably possible.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide:

• your order number;
• a description of the issue; and
• relevant photographs where appropriate.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, exchange, price reduction, refund, or another legally required remedy.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as quickly as possible.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide your order number.

We will make reasonable efforts to accommodate your request before shipment, but we cannot guarantee that an order can be modified or cancelled after processing or shipment has begun.

If the order has already been dispatched, our Return and Refund Policy and applicable statutory consumer rights may apply.

Privacy and Personal Data

Information about how we collect, use, store, disclose, and otherwise process personal information is available in our Privacy Policy.

Our Privacy Policy provides information regarding:

• personal information collected;
• purposes of processing;
• legal bases for processing;
• payments;
• shipping;
• cookies;
• analytics;
• marketing;
• service providers;
• international data transfers;
• retention periods;
• security; and
• applicable data protection rights.

If you have questions about the processing of your personal information or wish to exercise an applicable data protection right, please contact:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Terms of Service

Use of the gdlupo online store and purchases made through our website are subject to our current Terms of Service and the other policies available on our website.

Our Terms of Service provide information concerning:

• use of the website;
• product information;
• orders;
• pricing;
• payments;
• shipping;
• returns;
• consumer rights;
• intellectual property;
• privacy;
• liability; and
• applicable law.

Nothing in our Terms of Service or store policies is intended to exclude or limit mandatory consumer rights that cannot legally be restricted.

Consumer Rights

Our store policies do not limit mandatory consumer protections available under applicable Danish or European Union law.

Depending on the circumstances, these rights may relate to:

• delivery;
• product conformity;
• defective products;
• statutory withdrawal rights;
• returns;
• refunds;
• repair;
• replacement; and
• other statutory remedies.

If any provision of our store policies conflicts with mandatory applicable consumer law, the mandatory legal provision will prevail.

Business Registration Information

For transparency, our current company registration information is:

Legal Company Name: Motus Nordic Door Solutions ApS
Company Form: ApS
CVR Number: 27061672
P-number: 1009756198
Registration Date: March 12, 2003
Country: Denmark

This information identifies the legal entity responsible for operating the gdlupo online store.

Store Identity

Store Name: gdlupo
Legal Operator: Motus Nordic Door Solutions ApS

The customer-facing store name is gdlupo, while the legal business responsible for operating the online store and fulfilling customer orders is Motus Nordic Door Solutions ApS.

This distinction is provided to make the relationship between the store name and the registered business clear to customers.

Related Store Policies

For complete information regarding purchases from gdlupo, please also review our:

• Shipping Policy;
• Return and Refund Policy;
• Privacy Policy; and
• Terms of Service.

We aim to keep the information in these policies accurate, transparent, and consistent.

Changes to This Information

We may update this Company and Contact Information page if our:

• company information;
• contact information;
• customer service procedures;
• store information; or
• legal requirements

change.

The latest version will be published on our website together with the applicable update date.

General Contact Information

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

CVR Number: 27061672
P-number: 1009756198
Registration Date: March 12, 2003

Store Name: gdlupo
Email: hirona4152@gmail.com
Phone: +45 58 24 71 36