Leveringspolitik

Shipping Policy

Last Updated: August 31, 2026

This Shipping Policy explains how the gdlupo online store, operated by Motus Nordic Door Solutions ApS, processes, ships, tracks, and delivers customer orders.

We are committed to providing clear and transparent information regarding shipping destinations, delivery times, shipping charges, tracking, customs, delays, lost packages, damaged deliveries, and other shipping-related matters.

The gdlupo online store is operated by:

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

CVR Number: 27061672
P-number: 1009756198
Registration Date: March 12, 2003

Store Name: gdlupo
Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

If you have questions about shipping, tracking, delivery, or an existing order, please contact us using the information above.

1. Shipping Destinations

We currently offer shipping to the following European countries:

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Austria

  • Italy

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

  • Germany

Shipping availability may depend on:

  • product type;

  • destination;

  • carrier availability;

  • warehouse availability;

  • applicable transportation restrictions; and

  • other logistical considerations.

The available shipping options for your specific order will be shown during checkout.

If we are unable to ship an order to the delivery address provided, we will contact you using the information submitted with your order.

2. Shipping Costs

We offer free standard shipping on eligible orders to the shipping destinations listed in this policy.

For eligible orders, no additional standard shipping charge will be added during checkout.

If a shipping charge applies to your order, the applicable amount will be clearly displayed before you complete your purchase.

We do not intend to charge customers undisclosed mandatory shipping fees after an order has been placed.

Any applicable taxes, customs duties, import charges, or other mandatory costs will be handled according to applicable law and the information presented on our website or during checkout.

3. Order Processing Time

Orders generally begin processing after payment has been successfully confirmed.

Estimated Processing Time: 3–5 business days

Orders are normally processed Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will generally begin processing on the next business day.

Order processing may include:

  • payment verification;

  • order verification;

  • product preparation;

  • picking;

  • packing;

  • shipping label preparation; and

  • handover to the shipping carrier.

Processing time is separate from shipping or transit time.

Once your order has been shipped, we will normally send a shipping confirmation containing available tracking information.

Processing times are estimates rather than guaranteed dispatch dates.

4. Estimated Shipping and Delivery Time

After your order has been processed and handed over to the carrier, the estimated shipping or transit time is:

5–8 business days

The estimated total timeframe between successful payment confirmation and delivery is therefore:

8–13 business days

This estimated total consists of:

  • Order processing: approximately 3–5 business days

  • Shipping / transit: approximately 5–8 business days

These delivery times are estimates and are not guaranteed arrival dates.

Actual delivery times may vary because of:

  • destination country;

  • carrier operations;

  • local delivery conditions;

  • public holidays;

  • weather;

  • transportation disruption;

  • customs procedures;

  • product availability;

  • unusually high order volume; or

  • circumstances outside our reasonable control.

5. Business Days

For the purpose of this Shipping Policy, business days generally mean Monday through Friday, excluding applicable public holidays.

Weekends and public holidays are generally not included when calculating estimated processing or transit periods unless the relevant carrier operates on those days.

6. Shipping Confirmation

After your order has been dispatched, we will normally send a shipping confirmation to the email address supplied during checkout.

The shipping confirmation may contain:

  • order information;

  • shipping status;

  • tracking number;

  • tracking link; and

  • carrier information, where available.

Please ensure that the email address submitted during checkout is correct.

7. Shipping Carriers

We use established shipping and courier services to deliver customer orders.

Depending on the destination, package, warehouse, and available shipping services, carriers may include:

  • UPS;

  • FedEx; or

  • another suitable logistics provider.

The carrier used for a particular order may depend on:

  • destination;

  • warehouse location;

  • package size;

  • product type;

  • shipping service availability; and

  • logistical requirements.

Unless a particular carrier is expressly guaranteed at checkout, we reserve the ability to select an appropriate carrier for the shipment.

8. Order Tracking

Where tracking is available, we will normally provide a tracking number or tracking information after your order has been dispatched.

Tracking information generally becomes available within approximately:

24 hours after shipment

During periods of high shipping volume, public holidays, or other operational disruptions, tracking information may take up to approximately:

72 hours

to become fully visible or update.

A tracking number may be created before the carrier performs the first physical scan of the package. Therefore, the tracking status may initially show limited information.

If your tracking information has not updated after a reasonable period, contact:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please include your order number and tracking number, if available.

9. Shipping Address

Customers are responsible for providing complete and accurate delivery information during checkout.

Before submitting your order, please carefully confirm:

  • recipient name;

  • street address;

  • house or building number;

  • apartment or unit number, if applicable;

  • postal code;

  • city;

  • country;

  • telephone number; and

  • email address.

Incorrect or incomplete information may cause delivery delays or unsuccessful delivery.

10. Changing a Shipping Address

If you discover an error in your shipping address after placing an order, please contact us as quickly as possible:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

If your order has not yet been dispatched, we will make reasonable efforts to update the address.

However, we cannot guarantee that changes can be made once processing or shipment has begun.

After a package has been handed over to a carrier, address changes may be subject to the carrier's own procedures and limitations.

11. Delivery Delays

Delivery estimates are provided for informational purposes and are not guaranteed delivery dates.

Orders may take longer than estimated because of circumstances including:

  • carrier delays;

  • severe weather;

  • transportation disruption;

  • public holidays;

  • high order volumes;

  • local delivery restrictions;

  • customs inspections;

  • customs clearance;

  • incomplete delivery information;

  • delivery network congestion; or

  • other unexpected logistical circumstances.

Some elements of the delivery process are handled by independent carriers or public authorities and may therefore be outside our direct control.

If your order is significantly delayed beyond the estimated delivery period, please contact:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide your order number and tracking number where available.

We will review the available tracking information and assist you with the appropriate next steps.

12. Lost or Missing Packages

If your package has not arrived within a reasonable period after the estimated delivery timeframe, please first review the available carrier tracking information.

If tracking suggests:

  • an unusual delay;

  • a delivery exception;

  • an unsuccessful delivery;

  • a possible loss; or

  • another significant delivery problem,

please contact us.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide:

  • your order number;

  • your full name;

  • your shipping address; and

  • your tracking number, if available.

We will review the shipment information and, where appropriate, work with the carrier to investigate the matter.

Available remedies will depend on the circumstances and applicable consumer protection law.

Nothing in this section limits mandatory consumer rights.

13. Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, we recommend that you:

  • check around the delivery location;

  • ask other members of your household;

  • check with neighbors where appropriate;

  • review any carrier delivery notice; and

  • contact the carrier if additional delivery information is available.

If you still cannot locate the package, contact us at:

hirona4152@gmail.com

Please include your order number and tracking information.

We will review the available information and assist where reasonably possible.

14. Damaged Packages

Please inspect your order as soon as reasonably possible after delivery.

If the packaging or product arrives damaged, please contact us promptly:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please provide, where possible:

  • your order number;

  • your name;

  • photographs of the damaged product;

  • photographs of the external packaging;

  • photographs of the shipping label; and

  • a description of the problem.

Please do not discard damaged packaging until the issue has been reviewed, as the carrier or our customer service team may require photographs or other evidence.

15. Defective, Incorrect, or Incomplete Orders

If your order:

  • contains the wrong product;

  • contains a defective product;

  • is missing items or components; or

  • materially differs from what you ordered,

please contact us before returning anything.

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please include your order number and relevant photographs where appropriate.

Depending on the circumstances and applicable law, the appropriate remedy may include:

  • repair;

  • replacement;

  • exchange;

  • price reduction;

  • refund; or

  • another remedy required by applicable consumer law.

16. Order Changes

If an order has not yet been dispatched, you may contact us to request a reasonable change.

This may include:

  • correcting a shipping address;

  • correcting recipient information; or

  • cancelling an order.

Please contact:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

We will make reasonable efforts to accommodate your request.

However, we cannot guarantee changes after order processing has begun.

17. Order Cancellation Before Shipment

If you wish to cancel an order before shipment, please contact us as quickly as possible.

Please include your order number.

If the order has not yet been dispatched and cancellation remains possible, we will attempt to cancel it.

If payment has already been processed and the cancellation is successful, the relevant refund will generally be returned to the original payment method.

18. Cancellation After Shipment

Once an order has been dispatched, we may no longer be able to cancel or redirect the shipment.

If you no longer want the product after receiving it, you may request a return according to our Return and Refund Policy and any applicable statutory right of withdrawal.

19. Customs Duties, Taxes, and Import Charges

International shipments may be subject to customs procedures in the destination country.

Depending on applicable rules, authorities may impose:

  • import duties;

  • VAT or other taxes;

  • customs clearance fees; or

  • other legally applicable charges.

Motus Nordic Door Solutions ApS does not independently determine charges imposed directly by customs or government authorities.

Whether any additional charge applies depends on:

  • destination country;

  • applicable law;

  • value and nature of the shipment;

  • customs classification; and

  • other relevant circumstances.

Where additional charges apply, responsibility for those charges will be determined according to applicable law and the information provided during checkout.

We aim to provide transparent information regarding applicable shipping charges and costs before customers complete their purchase.

20. Customs Delays

Customs inspections and clearance procedures may affect delivery times.

Such delays may occur independently of the shipping carrier or Motus Nordic Door Solutions ApS.

Where customs information or documentation is required from the recipient, failure to provide it may delay delivery.

Customers should respond promptly to legitimate carrier or customs requests relating to their shipment.

21. Unclaimed Packages

A package may be returned to us if it is not collected within the period specified by the carrier or local delivery service.

If your package is returned as unclaimed, please contact:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

We will review the circumstances and provide information regarding available reshipment, return, or refund options.

Any applicable costs will be handled in accordance with applicable law and our published policies.

22. Refused Packages

If delivery is refused, the carrier may return the package to the sender.

Please contact us if you have refused or intend to refuse a shipment.

Simply refusing delivery may not automatically constitute a valid exercise of any statutory right of withdrawal.

If you wish to withdraw from a purchase, please follow the procedure described in our Return and Refund Policy.

23. Undeliverable Packages

Orders may be returned as undeliverable because of circumstances such as:

  • incorrect address;

  • incomplete address;

  • recipient unavailable;

  • repeated unsuccessful delivery attempts;

  • unclaimed package; or

  • other carrier-related delivery issues.

If an order is returned to us, please contact our customer service team.

Any available reshipment or refund options will depend on the circumstances and applicable law.

24. Returns and Refunds

Returns, refund eligibility, exchanges, return shipping costs, and refund processing are governed by our separate Return and Refund Policy.

We currently offer a 30-day voluntary return policy, subject to the conditions described in that policy.

Consumers whose purchases are covered by applicable EU distance-selling rules may also generally have a statutory 14-day right of withdrawal, subject to applicable legal requirements and exceptions.

If you wish to return an item, please contact us before shipping it:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

25. Return Shipping

Return shipping requirements depend on the reason for the return and the terms stated in our Return and Refund Policy.

For change-of-mind returns under our voluntary return policy, customers are generally responsible for the direct cost of return shipping unless otherwise stated or required by applicable law.

For damaged, defective, incorrect, or non-conforming products, please contact us first so that we can provide the appropriate instructions.

26. EU Consumer Rights

Nothing in this Shipping Policy is intended to exclude or restrict mandatory rights available to consumers under applicable Danish or European Union consumer protection law.

Depending on the circumstances, statutory rights may relate to:

  • delivery obligations;

  • delayed delivery;

  • non-delivery;

  • damaged goods;

  • defective goods;

  • right of withdrawal;

  • cancellation;

  • refunds; and

  • other remedies.

Where any provision of this policy conflicts with mandatory applicable law, mandatory law will prevail.

27. Relationship With Other Store Policies

This Shipping Policy should be read together with the other policies published by gdlupo, including our:

  • Return and Refund Policy;

  • Privacy Policy; and

  • Terms of Service.

These policies are intended to provide customers with consistent and transparent information about purchasing from our online store.

28. Shipping Information at Checkout

Shipping options and any applicable shipping costs for an individual order will be displayed during checkout where applicable.

Customers should review the complete checkout information before submitting an order.

If the information displayed during checkout differs materially from the general shipping information stated in this policy, please contact us before completing the purchase if clarification is required.

29. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • shipping destinations;

  • processing times;

  • carriers;

  • delivery services;

  • operational procedures;

  • business practices;

  • legal requirements; or

  • regulatory requirements.

The current version will be published on our website with the applicable Last Updated date.

Changes will not reduce mandatory consumer rights that already apply to an existing order where doing so would be prohibited by law.

30. Contact Information

If you have questions about shipping, delivery, tracking, customs, delayed shipments, missing packages, or an existing order, please contact:

Motus Nordic Door Solutions ApS

Registered Address:
Nokiavej 1
8700 Horsens
Denmark

CVR Number: 27061672
P-number: 1009756198
Registration Date: March 12, 2003

Store Name: gdlupo
Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

When contacting us about an existing order, please include your order number and tracking number, if available, so that we can assist you efficiently.