Widerrufsrecht

Return and Refund Policy

Last Updated: August 31, 2026

This Return and Refund Policy applies to purchases made through the gdlupo online store operated by:

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

CVR Number: 27061672
P-number: 1009756198
Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

We are committed to providing customers with clear and transparent information regarding returns, cancellations, exchanges, damaged or defective products, and refunds.

1. 30-Day Return Policy

We offer a 30-day return policy.

You have 30 calendar days from the date you receive your order to contact us and request a return.

To qualify for a return, the product should generally:

  • be in the same condition as when you received it;

  • be unused or only handled to the extent reasonably necessary to inspect its nature, characteristics, and functionality;

  • include all original parts and accessories;

  • have its original labels or tags, where applicable;

  • be returned in its original packaging where reasonably possible; and

  • be accompanied by your receipt, order confirmation, order number, or other proof of purchase.

If a product has been handled beyond what is reasonably necessary to inspect it, we may deduct any resulting reduction in value from the refund where permitted by applicable law.

Our voluntary 30-day return policy does not limit any statutory consumer rights available under applicable Danish or EU law.

2. How to Request a Return

Before returning a product, please contact our customer service team:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

When contacting us, please provide:

  • your full name;

  • your order number;

  • the product you wish to return;

  • the reason for the return; and

  • photographs or other supporting information if the product is damaged, defective, incomplete, or incorrect.

We will review your request and provide return instructions.

Please do not send products back before contacting us and receiving return instructions.

Products returned without prior communication may result in processing delays.

3. Return Address

Unless we provide different return instructions for your particular order, approved returns should be sent to:

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please contact us before shipping a return so that we can confirm the appropriate return procedure and address.

We recommend using a trackable shipping method and retaining your shipping receipt and tracking information until your return has been completed.

4. Return Shipping Costs

Change-of-Mind Returns

If you return a product because you changed your mind or no longer want the product, you are generally responsible for the direct cost of returning the product unless otherwise stated by us or required by applicable law.

Damaged, Defective, or Incorrect Products

If the product you receive is:

  • damaged during delivery;

  • defective;

  • materially different from the product ordered;

  • missing important parts; or

  • the wrong product,

please contact us before returning it.

After reviewing the issue, we will provide appropriate instructions and explain how return shipping costs will be handled.

Where the problem is attributable to us and applicable law requires us to bear the return costs, the customer will not be required to pay those return costs.

5. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your product is damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible at:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please include your order number and, where possible, clear photographs showing:

  • the product;

  • the packaging;

  • the defect or damage; and

  • any incorrect or missing parts.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include repair, replacement, exchange, price reduction, or refund.

Your statutory rights relating to defective or non-conforming products are not limited by this policy.

6. EU 14-Day Right of Withdrawal

If you are an EU consumer and your purchase is covered by applicable distance-selling rules, you generally have the statutory right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, physically receives the goods.

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

You can contact us at:

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

You may send us an email clearly stating that you wish to withdraw from your purchase. Please include your name, order number, and the product concerned so that we can process your request efficiently.

After notifying us of your withdrawal, the goods must be returned within the period required by applicable law.

Our voluntary 30-day return policy does not reduce or replace your statutory EU right of withdrawal.

7. Condition of Returned Products

Customers may inspect and handle products to the extent reasonably necessary to determine their nature, characteristics, and functionality.

If a product has been used or handled beyond what would reasonably be necessary for such an inspection, the customer may be responsible for any resulting reduction in value where permitted by applicable law.

Please return all included accessories, manuals, components, and other items supplied with the product.

8. Products Excluded From Return

Certain products may be excluded from statutory withdrawal rights where permitted by applicable law.

Examples may include:

  • products made to the customer's specifications;

  • personalized or custom-made products;

  • perishable goods;

  • certain sealed hygiene or personal-care products after the seal has been broken;

  • hazardous materials;

  • flammable liquids or gases; and

  • other products expressly exempt from withdrawal rights under applicable law.

These exclusions only apply where legally permitted.

If you are unsure whether a particular product is eligible for return, please contact us at hirona4152@gmail.com before returning it.

9. Sale and Promotional Products

Products purchased during a sale or promotional campaign remain subject to applicable statutory consumer rights.

Unless otherwise clearly stated at the time of purchase, eligible products purchased at a promotional price may be returned according to this policy.

Any statutory rights relating to defective or non-conforming products remain unaffected.

10. Exchanges

If you would like to exchange a product, please contact us first.

In many cases, the most efficient procedure is to return the original product in accordance with this policy and place a separate order for the replacement product.

If the product is damaged, defective, or incorrect, please contact us before placing another order so that we can determine the appropriate solution.

11. Refund Processing

Once we receive your returned product, we will inspect it.

We will notify you after the return has been reviewed and inform you whether the refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

We aim to process approved refunds within 10 business days.

Please note that banks, credit card companies, and other payment providers may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact:

hirona4152@gmail.com

We do not charge a separate administrative fee solely for processing an eligible standard refund.

12. Original Delivery Charges

Where a customer exercises a statutory EU right of withdrawal, reimbursement of eligible standard delivery charges will be handled in accordance with applicable law.

If you selected a delivery method that was more expensive than the least expensive standard delivery option offered by us, any additional delivery cost may not be refundable where permitted by applicable law.

For returns made solely under our voluntary 30-day return policy after the statutory withdrawal period has expired, reimbursement of original delivery charges will depend on the circumstances of the return and the terms applicable to the original order.

13. Refund Method

Refunds are normally issued using the same payment method used for the original transaction unless another method is expressly agreed where legally permitted.

We will not require customers to accept store credit instead of a monetary refund where applicable law provides a right to a monetary refund.

14. Canceling an Order Before Shipment

If you wish to cancel an order before it has been shipped, please contact us as soon as possible:

Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

Please include your order number.

If the order has not yet been processed or shipped, we will attempt to cancel it.

If the order has already been shipped, you may need to wait until it is delivered and then use the applicable return or withdrawal procedure described in this policy.

15. Refused or Unclaimed Packages

If a package is refused, not collected, or otherwise returned to us by the carrier, please contact our customer service team.

Any refund and any applicable costs will be determined based on:

  • the reason for the return;

  • information supplied by the shipping carrier;

  • the original order;

  • the circumstances of the case; and

  • applicable consumer protection law.

A refused or unclaimed package does not automatically replace the procedure required to exercise a statutory right of withdrawal.

16. Proof of Return

Customers should retain proof that a returned product has been shipped until the return and refund process has been completed.

Acceptable proof may include:

  • a carrier receipt;

  • tracking number;

  • shipping confirmation; or

  • other documentation issued by the shipping provider.

We recommend using a trackable shipping service whenever possible.

17. Refund Delays

If your refund has been approved but has not yet appeared in your account, please first allow reasonable processing time for your bank or payment provider.

If more than 15 business days have passed since we confirmed approval of your refund, please contact us at:

hirona4152@gmail.com

Please include your order number and relevant refund information so that we can investigate.

18. Statutory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or limit any mandatory consumer rights available under Danish law, EU consumer protection law, or other applicable mandatory legislation.

Where any provision of this policy conflicts with mandatory applicable consumer law, the mandatory legal provision will prevail.

19. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes to our procedures, applicable legal requirements, or our online store.

The version published on our website will state its latest update date.

Changes will not remove statutory rights that have already arisen in relation to an existing purchase.

20. Business and Contact Information

The gdlupo online store is operated by:

Motus Nordic Door Solutions ApS

Registered Address:
Nokiavej 1
8700 Horsens
Denmark

CVR Number: 27061672
P-number: 1009756198
Registration Date: March 12, 2003

Store Name: gdlupo
Email: hirona4152@gmail.com
Phone: +45 58 24 71 36

For questions regarding returns, refunds, exchanges, cancellations, damaged products, or your statutory right of withdrawal, please contact our customer service team using the contact information above.