Versand

Shipping Policy

Last Updated: August 24, 2026

This Shipping Policy explains how Motus Nordic Door Solutions ApS handles order processing, shipping, delivery, tracking, customs, delivery delays, lost packages, and other shipping-related matters for orders placed through our online store.

Our online store is operated by:

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

Email: hirona4152@gmail.com
Phone: +45 27 64 91 38
Registration Date: March 12, 2003

If you have questions about an order, shipping, delivery, or tracking, please contact us using the information above.

1. Shipping Destinations

We currently offer shipping to the following European countries:

  • Spain
  • Portugal
  • Poland
  • Czech Republic
  • Slovakia
  • Slovenia
  • Bulgaria
  • Greece
  • Romania
  • Austria
  • Italy
  • Croatia
  • Estonia
  • Lithuania
  • Latvia
  • Germany

Shipping availability may vary depending on the product, destination, carrier availability, warehouse availability, and applicable shipping restrictions.

The available shipping options for your order will be displayed during checkout.

If we are unable to ship an order to the delivery address provided, we will contact you using the contact information submitted with your order.

2. Shipping Costs

We offer free standard shipping on eligible orders to the destinations listed in this Shipping Policy.

For eligible orders, no additional standard shipping charge will be added at checkout.

Any shipping charges that apply to an order will be clearly displayed before you complete your purchase.

Product prices include applicable taxes where required by law.

International shipments may be subject to customs duties, import taxes, customs clearance fees, or other charges imposed by authorities in the destination country.

Where additional charges apply, responsibility for those charges will be determined by applicable law and the information presented during checkout.

3. Order Processing Time

Orders begin processing after payment has been successfully confirmed.

Estimated Processing Time: 3–5 business days

Orders are generally processed Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Order processing may include:

  • payment verification
  • order verification
  • product preparation
  • packaging
  • shipping label preparation
  • handover to the shipping carrier

Processing time is separate from shipping/transit time.

Once your order has been dispatched, we will normally send you a shipping confirmation email containing available tracking information.

Processing times are estimates and are not guaranteed.

Processing may take longer during:

  • public holidays
  • promotional periods
  • periods of high order volume
  • product availability issues
  • unexpected operational disruptions
  • other circumstances outside our reasonable control

If there is a significant issue affecting your order, we will make reasonable efforts to contact you.

4. Estimated Delivery Time

After your order has been processed and handed over to the carrier, the estimated transit time is:

Estimated Shipping/Transit Time: 5–8 business days

The estimated total timeframe from successful payment confirmation until delivery is therefore:

Estimated Total Delivery Time: 8–13 business days

This consists of:

  • Order processing: approximately 3–5 business days
  • Shipping/transit: approximately 5–8 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on factors including:

  • destination country
  • carrier operations
  • customs procedures
  • public holidays
  • weather conditions
  • transportation disruptions
  • local delivery conditions
  • product availability
  • high order volumes
  • circumstances outside our reasonable control

Estimated delivery times should not be interpreted as a guarantee that an order will arrive on a specific date.

5. Shipping Methods and Carriers

We use established shipping and courier services to deliver orders.

Depending on the destination, product, package, and available shipping service, carriers may include:

  • UPS
  • FedEx

The carrier used for a specific order may depend on:

  • destination
  • warehouse location
  • package size
  • product type
  • carrier availability
  • logistical requirements

We do not guarantee that a particular carrier will be used unless a specific carrier is expressly stated during checkout.

6. Order Tracking

Once an order has been dispatched, we will normally send a shipping confirmation email containing a tracking number or other available tracking information.

Tracking information generally becomes available approximately:

Within 24 hours after shipment

During public holidays, promotional periods, or periods of high shipping volume, tracking updates may take up to approximately:

72 hours

These are estimated timeframes.

A tracking number may be created before the carrier completes the first physical scan of the package. Therefore, tracking information may not update immediately after you receive your shipping confirmation.

If your tracking information has not updated after a reasonable period, please contact us:

Email: hirona4152@gmail.com
Phone: +45 27 64 91 38

Please include your order number and tracking number, if available.

7. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before completing your purchase, please verify:

  • recipient name
  • street address
  • apartment or unit number, if applicable
  • postal code
  • city
  • country
  • telephone number
  • email address

If you discover an error after placing your order, contact us as soon as possible:

Email: hirona4152@gmail.com
Phone: +45 27 64 91 38

If your order has not yet been dispatched, we will make reasonable efforts to update the shipping information.

However, we cannot guarantee that changes can be made once order processing has started.

Once an order has been handed over to the carrier, address changes may no longer be possible and may be subject to the carrier's procedures.

8. Delivery Delays

Delivery estimates are provided for informational purposes and do not constitute guaranteed delivery dates.

Delivery may take longer than estimated because of:

  • carrier delays
  • customs inspections
  • customs clearance procedures
  • severe weather
  • public holidays
  • transportation disruptions
  • local delivery restrictions
  • unusually high order volumes
  • incorrect or incomplete delivery information
  • other unexpected logistical circumstances

Some stages of transportation are handled by independent carriers, customs authorities, and other third parties and may therefore be outside our reasonable control.

If your order is significantly delayed beyond the estimated delivery timeframe, please contact us:

Email: hirona4152@gmail.com
Phone: +45 27 64 91 38

Please provide your order number and tracking number, if available.

We will review the available shipping information and assist you with the appropriate next steps.

9. Lost or Missing Packages

If your package has not arrived within a reasonable period after the estimated delivery timeframe, please first check the tracking information provided by the carrier.

If tracking indicates an unusual delay, delivery problem, or possible loss, please contact us:

Email: hirona4152@gmail.com
Phone: +45 27 64 91 38

Please provide:

  • your order number
  • your full name
  • your shipping address
  • your tracking number, if available

We will review the available shipping and tracking information and, where appropriate, work with the carrier to investigate the shipment.

Available remedies will depend on the circumstances, carrier investigation, and applicable consumer protection laws.

Nothing in this section limits your mandatory consumer rights under applicable law.

10. Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged or defective, contains missing items, or you receive an incorrect product, please contact us promptly.

Email: hirona4152@gmail.com
Phone: +45 27 64 91 38

Please provide:

  • your order number
  • your name
  • a description of the issue
  • photographs of the affected product
  • photographs of the packaging, where relevant

Please contact us before returning a damaged, defective, or incorrect item so that we can provide appropriate instructions.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund, price reduction, or another remedy required by applicable consumer law.

11. Order Changes and Cancellations

Before Shipment

If your order has not yet been dispatched, you may contact us to request:

  • order cancellation
  • shipping address correction
  • recipient information changes
  • other reasonable order changes

Contact us as soon as possible:

Email: hirona4152@gmail.com
Phone: +45 27 64 91 38

We will make reasonable efforts to accommodate your request.

However, we cannot guarantee that changes or cancellations will be possible once order processing has begun.

If an order is successfully cancelled after payment has been processed, any applicable refund will normally be returned using the original payment method.

After Shipment

Once an order has been dispatched, we may no longer be able to modify or cancel the shipment.

If you no longer want the product after receiving it, you may request a return in accordance with our Return and Refund Policy and your applicable statutory consumer rights.

12. Customs Duties, Taxes, and Import Fees

International shipments may be subject to customs procedures in the destination country.

Depending on applicable regulations, customs authorities or other authorities may impose:

  • import duties
  • VAT or other taxes
  • customs clearance fees
  • other applicable charges

Motus Nordic Door Solutions ApS does not independently determine or control charges imposed by customs or government authorities.

Whether additional charges apply depends on the destination country, applicable regulations, and circumstances of the shipment.

Where additional charges apply, responsibility for those charges will be determined in accordance with applicable law and the information presented during checkout.

Customers should review applicable import requirements for their destination country if they are unsure whether additional charges may apply.

Customs processing may also affect estimated delivery times.

13. Unclaimed, Refused, or Undeliverable Packages

A package may be returned to us if:

  • the shipping address is incorrect or incomplete
  • the recipient cannot be reached
  • the package is not collected
  • delivery is refused
  • the carrier cannot complete delivery

If your package is returned, please contact us:

Email: hirona4152@gmail.com
Phone: +45 27 64 91 38

We will review the circumstances and provide information regarding available reshipment, return, or refund options in accordance with our Return and Refund Policy and applicable law.

Additional shipping or handling costs may apply where permitted by law and where the return resulted from circumstances attributable to the customer.

Any applicable additional costs will be communicated before a reshipment is arranged.

14. Returns and Refunds

Returns, return eligibility, return deadlines, return shipping costs, exchanges, and refunds are governed by our separate Return and Refund Policy.

We currently offer a 30-day return policy, subject to the conditions stated in our Return and Refund Policy.

Consumers whose purchases are covered by applicable EU distance-selling legislation may also have a statutory 14-day right of withdrawal, subject to applicable conditions and exceptions.

If you wish to return an item, please contact us before sending the product back:

Email: hirona4152@gmail.com
Phone: +45 27 64 91 38

If you receive a damaged, defective, or incorrect product, please contact us before returning it so that we can provide appropriate instructions.

Nothing in this Shipping Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded or restricted.

15. Relationship With Other Store Policies

This Shipping Policy should be read together with the other policies available on our website, including our:

  • Return and Refund Policy
  • Privacy Policy
  • Terms of Service

If there is a conflict between this Shipping Policy and mandatory applicable consumer law, mandatory applicable law will prevail.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • shipping destinations
  • carriers
  • delivery methods
  • processing procedures
  • our business practices
  • applicable legal or regulatory requirements

When this policy is updated, the revised version will be published on our website and the “Last Updated” date will be updated accordingly.

Changes will not reduce mandatory rights relating to orders already placed where this would be prohibited by applicable law.

17. Contact Us

If you have questions about shipping, delivery, tracking, customs, a delayed shipment, or an existing order, please contact us:

Motus Nordic Door Solutions ApS
Nokiavej 1
8700 Horsens
Denmark

Email: hirona4152@gmail.com
Phone: +45 27 64 91 38
Registration Date: March 12, 2003

For questions about an existing order, please include your order number so that we can assist you more efficiently.